Yealink USB-Y Trainer Cable

Yealink USB-Y Trainer Cable

Real-time coaching and monitoring for professional call centers

The Yealink USB-Y Trainer Cable is the solution for organizations that take quality and training seriously. With this smart USB splitter cable, you can connect two compatible Yealink USB headsets to one PC or softphone workplace. Ideal for onboarding new employees, quality monitoring, and direct support during live customer calls.

No extra software, no complex configuration – just plug & play and ready to use. Compatible with all Yealink UH and BH series headsets.

Dual headset connection

Easily connect two Yealink USB headsets to one workstation. The agent and supervisor listen simultaneously to the same conversation.

Silent Monitoring

Supervisors can listen discreetly without the customer hearing it. Perfect for quality control and evaluation.

Whisper Coaching

Provide real-time instructions to the agent while the customer remains unaware. Ideal for training in a live environment.

Call Takeover

Need to intervene? The supervisor can take over the call immediately, while the agent continues to listen and learn.

Applications

• Call centers and service desks
• Sales and support departments
• Training environments
• Quality and compliance monitoring

Technical specifications

• USB connection (plug-and-play)
• Designed for compatible Yealink USB headsets (UH and BH series)
• No external power required
• Ready to use with softphones and UC platforms

Ideal for

For organizations that want to professionalize their customer conversations while training new employees faster and more effectively. The Yealink USB-Y Trainer Cable turns any workspace into a learning environment – without extra infrastructure or expensive software.